Georgia State University (GSU) CIS 2010 Introduction to Information Systems Exam 1 Practice Exam

KPIs measure progress toward Critical Success Factors. CSFs are the few essential areas that must go right for an organization to achieve its strategic goals. By turning those critical priorities into concrete, measurable targets, KPIs show whether actions are moving the company toward what truly matters, with examples like increasing market share, boosting customer satisfaction, or shortening delivery times.

Other options describe related concepts but aren’t what KPIs track. Efficiency metrics focus on how well resources or processes perform, not the strategic factors themselves. Best practices are recommended methods rather than progress toward a goal. Benchmarking scores compare performance to others, which is about external comparison rather than internal progress toward essential objectives.